88fh's Privacy Policy
Your personal information is of the highest importance to us — read this policy for details on how 88fh collects, uses, and protects your data.
Introduction & Scope
88fh ("we", "our") is committed to providing a safe and responsible online gaming experience for users in Bangladesh. This privacy policy ("policy") explains what information we collect when you use our website (88fh.bar), mobile application, or any other service ("platform"), how we use it, and under what circumstances we share it with third parties.
This policy applies to all registered and unregistered users of our platform. By accessing or using our platform, you consent to the terms of this policy. If you do not agree with this policy, please refrain from using our platform.
What Information We Collect
88fh collects information from various sources. Below is a detailed description of the information collected:
Personally Identifiable Information
Information you voluntarily provide at the time of account registration includes:
- Full name
- Email address
- Mobile number
- Date of birth (for age verification)
- National ID or passport details (during the verification process)
Financial Transaction Information
Information collected to process deposits and withdrawals:
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Transaction amount and date
- Transaction reference number
- Account balance history
Technical and Usage Information
Information collected automatically when you use our platform:
- IP address and device type
- Browser type and version
- Operating system
- Time and sequence of page visits
- Data obtained from cookies and similar tracking technologies
Gaming Activity Information
Information collected to improve your gaming experience:
- Betting history and results
- Preferred games and categories
- Bonus and promotion usage details
- VIP level and rewards information
- Responsible gaming limits set by you
Purpose of Using Information
88fh uses collected information for the following legitimate purposes:
Service Provision and Operations
- Creating, verifying, and managing accounts
- Processing deposit and withdrawal transactions
- Providing gaming services without interruption
- Distributing bonuses and promotions
- Ensuring 24/7 customer support
Security and Compliance
- Conducting the necessary verifications to prevent fraud and money laundering
- Verifying age to ensure access is restricted to those aged 21 and above only
- Detecting and preventing unauthorized account access
- Implementing and monitoring responsible gaming policies
- Maintaining audit trails of completed transactions
Service Improvement and Personalization
- Recommending games based on your preferences
- Improving the usability and performance of the platform
- Conducting research to develop new services and features
- Identifying and resolving technical issues
Communication and Marketing
- Sending important account-related notifications
- Providing information about promotional offers and bonuses (subject to your consent)
- Responding to customer support requests
- Informing you about system updates and policy changes
Cookies & Tracking Technologies
Essential Cookies
These cookies are strictly necessary for the core functions of the platform. Without them, it is not possible to maintain login sessions, account security, or transaction safety. These cookies cannot be disabled.
Performance Cookies
These cookies help improve platform performance by analysing your usage patterns. They collect aggregate usage data without revealing your identity. You can control them through your browser settings.
Preference Cookies
These cookies are used to remember your language preference, theme settings, and gaming preferences. They help you get the same experience on your next visit. You can disable them if you wish, though some features may become limited as a result.
Marketing Cookies
These cookies are used to show you relevant bonuses and offers based on your gaming preferences. They remain active subject to your consent and can be changed at any time from your account settings.
Sharing Information with Third Parties
88fh does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:
Service Provider Partners
We work with trusted third-party service providers who carry out specific functions on our behalf, such as payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, and fraud prevention services. These partners receive only the information necessary to provide their specific service and are bound by strict confidentiality agreements.
Legal Obligations
We may disclose information in response to a valid request from a competent authority as part of a court order, investigation, or legal process. This includes fraud investigations, anti-money laundering requirements, and other legal obligations. In such cases we always act in full compliance with the law.
Business Transfers
In the event of a company merger, acquisition, or asset sale, your information may be transferred. However, you will be duly notified prior to any such transfer, and the terms of this privacy policy will continue to apply.
Data Security Measures
88fh applies industry-leading security measures to protect your information:
SSL Encryption
All data exchanged between you and our servers is protected by 256-bit SSL encryption, which safeguards your sensitive information from unauthorized access.
Two-Factor Authentication
Two-factor authentication (2FA) is offered as an additional layer of security for your account, protecting it from unauthorized access.
Continuous Monitoring
Our security team monitors for suspicious activity 24/7. If any unusual activity is detected, immediate action is taken and you are notified if necessary.
Data Retention Period
88fh retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations. When determining retention periods we consider the following:
- Account information: For the duration the account is active and for a defined period thereafter as required by law
- Transaction records: For the period prescribed by applicable law for financial regulations and audit purposes
- Customer support records: For the period necessary for issue resolution and service improvement
- Marketing preference data: Until you unsubscribe from marketing communications
Once the defined period has ended, your information is securely deleted or anonymised in a way that makes it no longer possible to identify you.
Your Data Rights
You have the following rights regarding your personal information, which you may exercise at any time:
Right of Access
You have the right to request a copy of the information we hold about you. We will provide it within a reasonable time after receiving your request.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete information. General details can be updated directly from your account settings.
Right to Erasure
In certain circumstances you have the right to request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.
Right to Object to Processing
You have the right to object to the processing of your information for certain purposes, including marketing communications. You can unsubscribe from marketing emails at any time.
Protection of Minors' Information
88fh strictly prohibits all services for persons under the age of 21 ("minors"). We do not knowingly collect any personal information from minors. Age verification measures are in place during the registration process.
If we become aware that a minor has created an account on our platform, we will immediately close that account and delete all associated information. If a parent or guardian suspects their child is using our platform, please contact [email protected] without delay.
Policy Changes and Updates
88fh reserves the right to update this privacy policy from time to time. Reasons for changes may include:
- Changes in legal or regulatory requirements
- Significant changes or expansion of our services
- Changes to the technical infrastructure that affect data processing
- Improvements based on user feedback and suggestions
For significant changes, we will notify you by email or through a prominent notice on the platform. Continuing to use the platform after the revised policy takes effect means you have accepted the updated policy.
Contact Us
For any privacy-related questions, please get in touch
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team. We are available 24/7 for assistance.